SHIPPING, REFUND AND RETURN POLICY
Shipping and handling rates may vary based on the product, packaging, size, volume, type, and other considerations. The shipping and handling charges are given at the time of checkout and consumers will know about this before making payments.
Shipping during covid-19
Our top priority is the health and safety of our employees and customers, so we completely redesigned our production and fulfillment center to comply with state recommended social distancing and SOPs.
What does this mean for you?
Processing times may be delayed. Generally processing times are within 4-5 business days although currently those times vary due to the issues relating to COVID-19 and government orders and the impact to our business. Processing times may also be extended during holidays, launches/re-stocks, limited edition releases and promotions.
We will notify you as soon as your order ships or if we foresee any issues with fulfilling your order. We appreciate your patience and understanding as we work through this together. Thank you so much for your support!
Please understand that business days do not include weekends or holidays such as Weekend, Eid Holidays, Ashura Holidays, Defense Day, Kashmir Day, Labor Day, Independence Day etc.
Free shipping
On occasion Organic Hub By Taaniya shipping offers promotions, at which time customers receive free shipping if they spend over a certain amount. These promotions may change periodically. Order Upto Rs. 3500/- flat FREE shipping all over Pakistan
SHIPPING CHARGES
for pakistan
We ship in all parts of Pakistan. We charge Rs. 200 for Nationwide Home Delivery We offer Free Shipping Order Upto 3500 PKR & more
Return, Refund and Replacement
At Organic Hub By Taaniya, your happiness is our highest priority! We work tirelessly to delight you with our products and make you feel special. Hence, we take great care to package and ship your order. However, we understand that due to reasons beyond our control, a package sometimes may not reach you in the desired state. As a policy, we do not offer any refunds. Organic Hub By Taaniya is not responsible for damage after delivery and products once purchased are non refundable or returnable.
However, if you believe that the order you have received is wrong, in a damaged condition or has been tampered with, please send an email to us within 7 days of delivery at info@ohbytaaniya.com, with a picture attached. Our customer service representative will guide you through the process and your item(s) will be replaced subsequently. However, if you believe that the order you have received is wrong, in a damaged condition or has been tampered with, please send an email to us within 7 days of delivery
1- All returned items except damaged must be accompanied by a copy of the original receipt/invoice and should be in a saleable condition
2- The product(s) will be picked up within 3-5 business days from when we process the request3- The new product(s) will be shipped to you within 5 business days after the original order has been picked up.
4- The replacement will be shipped post validation of the reason for return. In case the product is in tradeable condition, we will issue a replacement. If the product is not in a tradeable condition, we will not issue any replacement.